Returns Policy

General Conditions

The delivery of products purchased through this service complies with the legal rules applicable in Portugal to distance selling (Decree-Law No. 24/2014, of 14 February, amended by Law No. 47/2014, of 28 July).

CAN YOU CANCEL YOUR ORDER IF IT IS STILL PENDING?

This means it has not yet been packed and has not left our shop.

To do so, you must strictly do the following:

Log in to your personal account, click on view my account in the Login box and you will see your account summary. Right at the top you have access to your recent orders. If the order you wish to cancel is queued, a cancel button will be available on the order line. Click that button to cancel the order. If you have already paid for this order, the refund will be made within 5 days.

HAVE YOU RECEIVED THE ORDER AND WISH TO RETURN IT?

If you have already received your order and it has any problem, or if for any reason you are not satisfied, you may return it within 14 days from receipt of the order.

Only returns of new, complete products that have not been used by the customer are accepted.

In the specific case of coins or banknotes, we accept returns provided they are duly justified. The item must be in the same condition in which it was sold, in its original packaging (Example: coin flip with My Numis stamp), intact and without any handling, so as to ensure the full quality of the product upon shipping. We remind you that the product images in the Online Shop are mere examples and do not correspond precisely to the coin you will receive.

HOW TO RETURN OR EXCHANGE A PRODUCT?

Two options:

1st Our carrier will collect the product(s) at the address you indicate.

To do so, send us an email to geral@mynumis.pt with the following details:

Order number;
Description or reference of the product you wish to return,
Address where you want the box with the item(s) to be collected
Date (day) of collection;

This service is available Monday to Friday, from 1:00 PM to 6:00 PM, and it is not possible to book a specific time, only a date.

You must place the item(s) you wish to return in the original box, close it and wait for the day you scheduled the collection.

If you return a product because you changed your mind or made a mistake when ordering, the collection cost will be deducted from the refund amount.

2nd You may also send it at your own responsibility, via CTT by registered mail (preferably) to our address:

My Royal Empire Lda

Rua Sá da Bandeira 331, 2nd floor, Room 26

4000-435, Porto, Portugal

Do not forget to always notify us by email geral@numis.pt that you will be returning a certain item. If you choose this method, shipping costs will not be covered by us, whether it is an item returned due to a defect or for any other reason.

PRODUCT EXCHANGES

We carry out exchanges of new, complete products with no signs of use up to 14 days after purchase.

If for any reason it is not possible to exchange a given product, its value will be refunded.

If you wish to exchange a product because you changed your mind, the cost of shipping the new product and collecting the exchanged one is fully borne by the customer.

REFUND METHOD

MyNumis will do its best to refund the customer quickly, while allowing for a maximum period of 15 days from the arrival of the return at our warehouses.

For PayPal payments, the refund is credited to your PayPal account and will be immediately available.

In the case of cash-on-delivery or Multibanco payment, you will be asked for your bank details (IBAN, Account Holder and SWIFT) and the refund will be made by bank transfer.

REFUND OF SHIPPING COSTS

We refund the shipping costs of orders whose return is My Numis's responsibility.

Example: defective or exchanged products.

Please note that we do not refund shipping costs if, in an order with multiple products, only one has problems.

When the return of the order is the customer's responsibility, they must bear a fee of €5.00 towards the shipping costs incurred by the return.

If the returned order is paid, this fee will be deducted from the refund amount. If it is not paid, you will be asked to make a €5.00 transfer when placing a new order.

NOTE:

Normal-finish coins are intended to enter circulation and are produced using high-speed minting and packaging processes that may cause surface scratches due to contact between the coins in each batch. These scratches are not accepted as grounds for complaint. Any other type of defect in this kind of coin will be subject to specific analysis.